Clear and Fair Refund Guidelines

Money-Back Guarantee

At FX SAM, we strive to provide high-quality services and customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 10-day money-back guarantee, subject to the conditions outlined below.

Eligibility for a Refund

To be eligible for a refund, you must meet the following criteria:

1. You must request the refund within 10 days of your purchase date.
2. The request must be submitted through our official communication channels such as email or the contact form.

How to Request a Refund

1. Contact our customer support team at support@fxsam.com with your order details.
2. Provide a brief explanation of why you are requesting the refund.
3. Our team will review your request and respond within 3 business days.

Processing the Refund

Once your refund request is approved, the refund will be processed and a credit will be applied to your original method of payment within 7 to 10 business days.

Conditions

• The 10-day money-back guarantee applies only to the first purchase of a product or service.
• Subsequent purchases of the same product or service are not eligible for refunds.
• Any requests made after the 10-day period will not be eligible for a refund.